Refund Policy

Refund and Return Policy for Ọrọ-Ajé Marketplace Marketplace

At Oroaje.com Marketplace , we strive to ensure every "Ọrọ-Ajé Marketplace" (business matter) is handled with integrity. This policy outlines how we manage returns and refunds for purchases made from various independent vendors on our platform.


1. General Principles

  1. Intermediary Role: OroAje Multi Vendor Marketplace acts as a marketplace connecting buyers and sellers. While individual vendors may have specific shop policies, they must all comply with these baseline marketplace standards.
  2. Proof of Purchase: A valid receipt or order number is required for all refund requests.


2. Eligibility for Refunds

Under the FCCPA 2018, you are entitled to a full refund or replacement if:

  1. Defective/Damaged Goods: The item is faulty or was damaged during initial delivery.
  2. Misrepresentation: The product does not match the description, sample, or images displayed by the vendor.
  3. Unsuitable for Purpose: The item is unfit for the specific purpose you communicated to the vendor before purchase.
  4. Non-Delivery: The vendor fails to deliver the item within the agreed timeframe.


3. Return Conditions

To qualify for a return (unless the item is defective), the product must be:

  1. Returned within 7 days of receipt (this is a standard "reasonable time" in operations).
  2. Unused, unwashed, and in its original packaging with all tags intact.
  3. Accompanied by all original accessories and manuals.


4. Non-Refundable Items

The following items are generally not eligible for return unless they are defective upon arrival:

  1. Perishable Goods: Fresh food, flowers, or items with a short shelf life.
  2. Personal Care: Intimate apparel, swimwear, and opened cosmetics (for hygiene reasons).
  3. Digital Products: Downloadable software or files once the link has been accessed.
  4. Custom/Personalized Items: Goods made specifically to your unique measurements or specifications.


5. The Refund Process

  1. Submit Request: Initiate a return through your OroAje Marketplace Customer Dashboard or contact the vendor directly via the platform.
  2. Vendor Inspection: The vendor has 48–72 hours to inspect the returned item.
  3. Resolution: If approved, your refund will be processed to your original payment method, wallet or issued as store credit, depending on your preference.
  4. Timeline: Approved refunds are typically completed within 7–14 business days.


6. Shipping Costs

  1. Vendor Error: If the return is due to a mistake by the vendor (wrong item, defect), the vendor covers shipping costs.
  2. Change of Mind: If you simply changed your mind, you are responsible for the return shipping costs.


7. Dispute Resolution

If you and a vendor cannot reach an agreement, oroaje.com market place Support will mediate the dispute.